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Review of The Guestbook

10
The Perfect Program!
Revenue Consultant from 75-99 room Boutique Hotels in St. Pete Beach (United States)
Verified
3 months ago
Products Reviewed
Loyalty Programs for Independents
What do you like most?
The Guestbook has been a wonderful addition to The Hotel Zamora. As an independent hotel with market competitors from an array of Brands, it was so important for us to have a loyalty program. We knew we could not design a program with rewards to rival the Brands on our own so enter The Guestbook! The rewards are meaningful & easy to see your choices while reconciliation is also simple for the hotel. We love being able to offer a "member" promotion through The Guestbook since the Brands all have these as well. Finally - the meeting planner incentive also gives us a closing tool for group business.
What do you dislike or think could be improved?
It would be great if we could tap into the entire member database from The Guestbook instead of just the guests that signed up through our specific hotel.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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