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Review of Canary Technologies

10
Guest communication and front desk tasks made easier — rate details still missing in CCA forms
General Manager from 50-74 room Bed & Breakfast & Inns in Sunnyvale (United States)
Verified
1 days ago
Products Reviewed
Cyber Security & Fraud Prevention
Guest Messaging Software
Digital Tipping Solutions
What do you like most?
One of the features we find particularly helpful is the CCA Form, which makes it much easier to handle credit card authorization requests in a secure and organized way. The guest messaging feature is also very useful for communicating with guests before and during their stay without relying solely on phone calls. Another feature our team really likes is guest tipping. It gives guests an easy way to recognize and tip our staff for providing great service, which has been very well received by our front desk team and employees. Overall, Canary has made several daily tasks easier for our front desk staff and has helped improve the guest communication experience. The platform is user-friendly, practical, and provides tools that are genuinely useful in hotel operations. So far, we are very happy with Canary and would recommend it to other hotels looking for a reliable tool to improve guest communication and simplify front desk operations.
What do you dislike or think could be improved?
The Rate Details in the CCA form does not show up and the total so that when they fill out the CCA form they can see the amount and the nightly rate along with it.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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