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Review of SuitePad

10
Easy guest info updates with standout support
Owner from 25-49 room Bed & Breakfast & Inns in Zonnemaire (Netherlands)
Verified
3 days ago
Products Reviewed
In-Room Hotel Tablets
What do you like most?
7 years of SuitePad – a great experience for both guests and hoteliers We have been using SuitePad for seven years now, and it has been a great addition to our guest rooms and our daily operations. For our guests, the tablet is a real upgrade to the room experience. It gives them easy access to all the information they need, not only about our accommodation and services, but also about the surrounding area. It helps them discover more of what we and our region have to offer. For us as hoteliers, it makes managing guest information incredibly easy. With just one click, we can update the information in all our rooms, making sure everything is always up to date. We also appreciate that SuitePad keeps developing and regularly introduces new features. But what really makes SuitePad stand out is their exceptional customer support. The team is always quick to respond, incredibly friendly and genuinely helpful. They don't just solve your problem; they think along with you, offer suggestions and often take you two steps further than you had even thought of yourself. They consistently go the extra mile. After seven years, we are still very happy with SuitePad and would definitely recommend it to other hoteliers!
What do you dislike or think could be improved?
After seven years of using SuitePad, it's honestly difficult to point out major areas for improvement. We would love to see SuitePad continue developing new features, especially those that make the guest experience even more interactive and personalised. But overall, we are very happy with both the product and the service.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
N/A
Implementation
5.0/5

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