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Review of TrustYou

7
Easy to use and effective for operations — sentiment needs work
Resident Manager from 200 to 499 room Boutique Hotels in Seminyak (Bali)
Verified
3 days ago
Products Reviewed
Reputation Management
What do you like most?
I like how easy TrustYou is to use and how effective the information is for our operations. It helps us identify areas for improvement and motivates us to provide better products and services for our guests.
What do you dislike or think could be improved?
The algorithm used to determine sentiment is not always accurate. Some comments are marked as negative even though they are actually positive. When I tried to edit the sentiment, the system rejected the changes. The algorithm should consider the entire context of the review, rather than evaluating only individual words or sentences.
3.5
Average
Ease of Use
5.0/5
Customer Support
2.0/5
ROI
4.0/5
Implementation
5.0/5

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