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Review of hub OS

10
Better guest insights and smarter decisions — mobile still lags behind
Front Office Manager from 200 to 499 room Resorts in Main Beach (Australia)
Verified
1 days ago
Products Reviewed
Housekeeping Software
Hotel Maintenance Software
Hotel Guest Apps
What do you like most?
Hub OS has genuinely made a difference to our day-to-day operation. It has improved productivity, visibility and communication, giving our teams a much clearer picture of guest feedback, outstanding follow-ups and the areas where we can continue to improve. One of the biggest benefits for us has been the analytics. Having meaningful information available to us has helped turn guest feedback into actionable insights and supported us in making sound operational and financial decisions. We have even been able to use these insights to make significant adjustments to the way we manage our in-room amenities, allowing us to be smarter with our resources while continuing to focus on the guest experience. A very special thank you has to go to Eloise. Her dedication and support throughout the entire project have been exceptional. Eloise was there throughout the journey, patiently guiding us and making sure our team was comfortable and confident using Hub OS as part of our daily operation. What stood out most was that the support always felt personal. Eloise and team genuinely wanted us to get the most out of Hub OS and took the time to understand what was important to our operation. The technology has helped us work smarter and make better-informed decisions, but Eloise's commitment, patience and genuine care are what made the entire experience truly special. We are incredibly grateful for her support.
What do you dislike or think could be improved?
Having Hub OS available on the mobile app is fantastic and gives us the flexibility to stay connected while moving around the operation. One area that could make the experience even better would be bringing more of the desktop-level visibility and functionality into the mobile version. For operational leaders who are rarely sitting behind a desk, being able to see the same depth of information, dashboards and insights from a mobile device would be incredibly valuable. It would allow us to monitor the operation, respond to issues and make informed decisions wherever we are. The mobile functionality is already a great advantage, and achieving greater parity with the desktop experience would take it to another level.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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