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Review of HiJiffy

8
Centralised guest messaging with room to improve enterprise reporting
Corporate Director of CRS Development from 500+ room City Center Hotels in Abu Dhabi (United Arab Emirates)
Verified
7 days ago
Products Reviewed
Guest Messaging Software
Hotel Chatbots
What do you like most?
Our experience with HiJiffy has been positive, particularly in helping us centralise guest communications across multiple digital channels and introduce greater automation into the guest journey. The platform has enabled us to manage enquiries more efficiently while maintaining the ability to escalate conversations to hotel colleagues when human intervention is required. What we particularly appreciate is HiJiffy’s collaborative approach. Their team has been responsive to our feedback and willing to work with us on enhancements and use cases specific to a multi-property hotel group. As with any evolving AI solution, there are still areas where we would like to see continued improvement, particularly around multi-property intelligence, dynamic promotional content, reporting and analytics at chain level, and further refinement of conversation management. However, we have seen continuous development of the platform and appreciate HiJiffy’s willingness to listen to operational feedback and work with us on these areas. Overall, HiJiffy has become an important part of our guest communication ecosystem, and we see good potential for the platform to continue evolving alongside our digital guest journey.
What do you dislike or think could be improved?
One area where I believe the product could continue to improve is its enterprise functionality for large multi-property hotel groups. This includes stronger multi-property intelligence, more granular and exportable chain-level reporting, better handling of dynamic promotional and campaign content, and further refinement of conversation-management workflows. These enhancements would allow us not only to automate guest interactions, but also to turn the large volume of guest conversations into actionable insights and provide more relevant information throughout the guest journey.
4.0
Very Good
Ease of Use
4.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
4.0/5

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