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Review of ThinkReservations

8
Easy to use with responsive support — but bug fixes lag
owner from 5 to 9 room Bed & Breakfast & Inns in Fairhope (United States)
Verified
3 days ago
Products Reviewed
Property Management Systems
Website Design
What do you like most?
It is fairly easy to use, personnel are very responsive both on the support line and especially our marketing representative, Amy Goodnow. We for the most part like the new features being brought in and pretty much subscribe to most of them.
What do you dislike or think could be improved?
Getting improvements and bug fixes for the booking engine seem to take a back seat to all this expansion you are doing. It took three years to get the "quote" feature and now I'm trying to get a simple bug fix in the calendar that should be a simple thing. Along that same vein you need to develop a process to encourage discussion among your clients to know what features we need and where to focus your resources.
4.0
Very Good
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
3.0/5
Implementation
5.0/5

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