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Review of Canary Technologies

10
Direct guest texting that could be even smoother
General Manager from 75-99 room Branded Hotels in Astoria (United States)
Verified
1 days ago
Products Reviewed
Contactless Check-in
Guest Messaging Software
Digital Tipping Solutions
What do you like most?
Having an easy and reliable messaging platform to communicate directly with guests via text would be extremely valuable. It would allow hotels to respond quickly to guest questions, special requests, and concerns before and during their stay, creating a more personalized and convenient guest experience. It would also be helpful to have easy access to communicate with guests regarding upsell opportunities, such as room upgrades, view rooms, early check-in, or other available amenities. A streamlined system that allows us to easily identify opportunities and send targeted offers directly to guests could improve guest satisfaction while also creating additional revenue for the hotel. Overall, making guest communication more accessible, timely, and user-friendly would help properties provide better service while strengthening the connection between the hotel and its guests.
What do you dislike or think could be improved?
It would be helpful to have optional quick-response messages in Canary for common guest questions and frequently requested information. This would allow staff to respond more efficiently and consistently while saving time. Additionally, it would be beneficial if the pre-registration card included the room number already assigned to the guest. This would make the check-in process smoother and provide guests with helpful information in advance.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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