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Review of SiteMinder

10
Simple channel management and support — but chargebacks are a problem
Commercial Director from 200 to 499 room Bed & Breakfast & Inns in Torremolinos (Spain)
Verified
1 days ago
Products Reviewed
Rate Shopping
Channel Managers
What do you like most?
We use SiteMinder as a channel manager and for payment management. What we value most is the simplicity of the interface, the speed of connection with OTAs, and the availability of the account management and support team, who are always accessible when we need them.
What do you dislike or think could be improved?
The management of charges. It would be very useful if the platform verified that the cardholder is actually the owner before accepting the payment. We are receiving many chargebacks and, in some cases, even with the guest staying or with non-refundable rates, they are resolved against us.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
5.0/5

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