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Review of Tripleseat

7
Easy to navigate with helpful AI — but booking editor issues hurt
Senior Sales Manager from 200 to 499 room Bed & Breakfast & Inns in London (Canada)
Verified
7 days ago
Products Reviewed
Event Management Software
What do you like most?
Tripleseat is user-friendly and easy to navigate. The AI assistance tool is extremely helpful, and I appreciate that the software is constantly going through updates to improve the functionality.
What do you dislike or think could be improved?
We are facing a major issue where details are disapearing from the Booking Editor which is having a major impact on our business. We wish that we could add additional booking statuses to effectively communicate the status of a booking amongst all departments (invoiced, finalized, etc) so that we can differentiate the status of each event/booking. Lastly, there needs to be a funtionality to enter times of service. To type this all out in F&B notes or freehand is unrealistic. Within the booking editor, you should be able to select the appropriate time of service for selected menus. These major concerns are what affects my scoring on reccomending Tripleseat to industry collegues.
3.5
Average
Ease of Use
4.0/5
Customer Support
4.0/5
ROI
3.0/5
Implementation
4.0/5

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