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Review of IRIS Systems

10
We have been using IRIS since August, and it has proven to be a practical and easy-to-use solution for in-room dining. The platform allows quick menu updates and provides a smooth ordering experience for guests, helping reduce reliance on phone orders. Although we are not yet using all features, IRIS fits well into our operation and shows clear potential for further optimisation as we continue to develop our digital ordering strategy.
IRD MANAGER from 500+ room Branded Hotels in London (United Kingdom)
Verified
5 months ago
Products Reviewed
Mobile Ordering & Room Service
What do you like most?
What I appreciate most about IRIS is how seamlessly it streamlines the in‑room dining ordering process. By reducing reliance on phone calls, it frees the team to focus more on delivering exceptional service. From a management perspective, the platform is easy to maintain and integrates smoothly into daily operations. It also minimizes the risk of order‑taking errors and gives guests the freedom to customize their selections according to their tastes and preferences.
What do you dislike or think could be improved?
The onboarding experience could be more structured to help teams quickly understand and use the full range of features available. Clearer documentation or guided best practices would support more confident day-to-day use. This would help ensure the platform is fully utilized from the start. Streamlining certain setup processes would make it quicker to adapt the platform to changing operational needs. This would further improve efficiency for day-to-day management.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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