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Review of Snapfix

10
Easy maintenance requests — but notifications and categories need work
Executive Assistant to the Managing Director from 200 to 499 room Boutique Hotels in Killarney (Ireland)
Verified
2 days ago
Products Reviewed
Hotel Maintenance Software
What do you like most?
It is easy and convenient to submit a maintenance request through Snapfix. The process is straightforward and user-friendly, allowing me to report issues quickly without any hassle. I can easily provide the necessary details and communicate the problem, making it easier for the maintenance team to identify and address the issue efficiently.
What do you dislike or think could be improved?
1. Notifications to maintenance must be mandatory and not optional. 2. The category selection process could be more streamlined and user-friendly. For example, when selecting “Bathroom,” a dropdown menu could appear with specific options such as a crack, leak, painting required, or other common maintenance issues. This would make it quicker and easier to submit a request without having to fill in an additional mandatory field separately. It would simplify the process, save time, and make reporting maintenance issues more efficient.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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