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Review of MARA Solutions

9
Guest satisfaction insights that help us improve — but replies can sound repetitive
Crew Member from 200 to 499 room Branded Hotels in Aschheim (Germany)
Verified
4 days ago
Products Reviewed
Reputation Management
What do you like most?
Helps us to know the level of satisfaction of our guests, how to reply to them and know what to improve in our hotel.
What do you dislike or think could be improved?
Maybe the use of the AI, sometimes the answers to the guests can sound repetitive or not made by human and maybe the guest can notice that.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
4.0/5

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