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Review of Duve

10
Guest messaging that keeps information moving — direct contact and profile updates still need work
Guests Services Agent from 500+ room Airport/Conference Hotels in Denarau Island (Fiji)
Verified
3 days ago
Products Reviewed
Upselling Software
Contactless Check-in
Guest Messaging Software
What do you like most?
Being able to message guests when we are unable to contact them directly is an effective way to ensure important information is communicated promptly. This helps maintain seamless guest service and reduces the risk of missed messages or requests.
What do you dislike or think could be improved?
One improvement would be the ability to message guests directly when phone contact is unsuccessful. Having an integrated messaging feature would help ensure important information is delivered promptly, improve communication efficiency, and enhance the overall guest experience. Additionally, when updating guest contact details in Duve, the system sometimes requires updating the entire guest profile even when only the contact information needs to be changed. It would be more efficient if users could update just the contact details without having to edit the whole profile, allowing us to quickly access the correct information and contact guests without unnecessary steps.
5.0
Excellent
Ease of Use
4.0/5
Customer Support
3.0/5
ROI
3.0/5
Implementation
3.0/5

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