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Review of hotelkit

9
Better team handovers and complaint tracking — PMS linking would help
Hotel Director from 75-99 room Boutique Hotels in Goettingen (Germany)
Verified
1 days ago
Products Reviewed
Staff Collaboration Tools
Employee Engagement Software
Hotel Maintenance Software
What do you like most?
Communication within teams, between departments with Handovers, tracking guest complaints as well as using Checklists for all departments and NFC Tags for making rounds.
What do you dislike or think could be improved?
Link the guest complaints to the PMS, so that it’s easier to track which guests had which complaint during which stay. In order to accommodate the guest appropriately next time they stay.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
4.0/5

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