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Review of Shiji Group

9
Centralized reputation insights that support decision-making — with clunky dashboards
Head of Quality from 200 to 499 room Branded Hotels in Seville (Spain)
Verified
4 days ago
Products Reviewed
Reputation Management
Business Intelligence
What do you like most?
ReviewPro helps me centralize and analyze online reputation, monitoring indicators such as GRI, reviews, sentiment, review volume, and response management. It also allows me to analyze post-stay surveys, NPS, and departmental scores, making it easier to identify areas for improvement and support decision-making at each hotel.
What do you dislike or think could be improved?
I would improve ReviewPro by making its dashboards more intuitive and its reporting options more flexible and customizable. I would also enhance its AI capabilities to automatically identify key trends, recurring issues, and priority areas for improvement.
4.5
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
4.0/5
Jessica k. from Shiji Group replied
Thank you for the great review and thoughtful feedback! We’re delighted that Reviewpro Reputation is helping you centralize insights and support decision-making across your hotels. For more flexibility in reporting, have you explored our Dynamic Dashboards yet? They’re completely customizable and bring together 70+ key metrics from across the platform, giving you much more control over what you want to see and analyze. And we especially loved your feedback around AI identifying trends, recurring issues, and priority areas. We have some exciting developments coming very soon on that front, so stay tuned! 😊

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