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Review of Duve

7
Better pre-arrival coordination, but front desk visibility needs work
Groups & Events Coordinator / Senior Receptionist from 200 to 499 room Luxury Hotels in Lisbon (Portugal)
Verified
2 days ago
Products Reviewed
Upselling Software
Hotel Guest Apps
Guest Messaging Software
What do you like most?
What I value most about Duve is how it helps us prepare for guests’ arrivals by collecting information in advance and making communication easier. This supports better coordination with our operational teams, reduces repetitive administrative work and allows us to focus more on providing a personalised guest experience.
What do you dislike or think could be improved?
From a front desk perspective, I would welcome a clearer overview of each guest’s pre-arrival status, highlighting missing information and outstanding actions in one place. This would help the reception team prioritise follow-ups and prepare for smoother check-ins. Also it is a struggle to receive attachments through duve.
3.5
Average
Ease of Use
4.0/5
Customer Support
4.0/5
ROI
3.0/5
Implementation
3.0/5

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