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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.

Review of MARA Solutions

10
The perfect host of our guests voice
Front Office Manager from 100 to 199 room in (United Kingdom)
Verified
3 days ago
Products Reviewed
Reputation Management
What do you like most?
MARA has helped us to collect and streamline our guest reviews and provide an easy filtering system and an ever growing and learning AI response tool. This allows us to respond on time to all our survey, in a natural way putting our guests voice at the heart of the response. It is important for us as a hotel to ensure our guests voice is heard and whether positive or negative, they get the response they deserve. MARA has really helped us to ensure that every review is responded to, which helps us to grow our reputation for being a hotel that cares.
What do you dislike or think could be improved?
Quality of the responces could be improved as they are very repetitive and can sometimes not answer the review correctly. It can also generate the wrong hotel sometimes.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
N/A
Implementation
N/A

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