Review of Upmail

9
Communication has become easier and more effective with clients
MICE Sales Exectutive - South Africa from 100 to 199 room Bed & Breakfast & Inns in Cape Town Central (South Africa)
Verified
6 years ago
Products Reviewed
What do you like most?
- Communication has become easier and more effective with clients, one is able to track and record clicks, views and bounce backs efficiently on one platform. - Updates, changes and promotions are able to be drawn up quickly, distributed and communicated timeously to clients. - Templates are able to be tweaked, reworked and designed by the sales team easily after minimal training which saves time and money. - Team access to files, instead of having to share links, files and online platforms to get the message signed off internally. - The chat box is an actual human - not a robot or automated feedback generator!
What do you dislike or think could be improved?
Updating the templates every now and then with new layout options or prompts would be great to change the design up for users. We all get a bit comfortable with the system and its standard templates after a while :)
4.5
Excellent
Ease of Use
4.5/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
4.5/5

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