Sorry, this functionality is only available for verified hoteliers

The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.

Review of Asksuite

10
Centralized guest service with useful automation — reporting needs work
Sales Ops from 50-74 room Bed & Breakfast & Inns in Campos Do Jordao (Brazil)
Verified
2 days ago
Products Reviewed
Hotel Chatbots
What do you like most?
AskSuite is a tool that facilitates and optimizes guest service, automating frequent questions and even assisting in the reservation process. Integration with channels such as WhatsApp, Facebook, Instagram, TikTok, and emails is great; and the customization of the AI Robot's responses makes communication more practical and personalized to the identity of each hotel. Another positive point is the centralization of reports, which makes it easier to monitor results, analyze performance, and supervise teams, contributing to the continuous improvement of services.
What do you dislike or think could be improved?
One area for improvement would be in the call report, identifying which attendant the call was directed to when there was no answer. This way, we can act more assertively in reducing missed calls. Regarding the SLA, it would be interesting to allow more specific criteria, such as a specific time for redirecting conversations and counting from the guest's last contact. It would also be important to differentiate conversations handled by the AI Sophia, preventing requests already resolved from impacting the attendants' indicator. Finally, it would be very useful to have an exportable report with the average SLA per unit and per attendant, facilitating daily monitoring of team performance and not just visualization on the dashboard.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

Get Your Free AI Analyst Report

Custom recommendations tailored to your property

Ghostel icon
Trusted by
footer image 1 footer image 2 footer image 3 footer image 4 footer image 5 footer image 6 footer image 7

Let´s lookup your hotel information