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Review of HiJiffy

9
Centralised guest messaging that saves time — with room for better routing
Corporate Director of CRS Development from 500+ room City Center Hotels in Abu Dhabi (United Arab Emirates)
Verified
9 days ago
Products Reviewed
Hotel Chatbots
What do you like most?
HiJiffy has significantly improved guest communication by centralising enquiries from multiple channels into a single platform. The AI-powered chatbot helps answer common guest questions instantly, reducing the workload on our reservations and front office teams while maintaining fast response times. We particularly value the seamless handover between the chatbot and hotel staff, which ensures guests receive accurate and personalised support when required. The platform also provides useful analytics and reporting that help us monitor guest engagement and identify opportunities to improve service.
What do you dislike or think could be improved?
While HiJiffy delivers strong functionality overall, there is room for improvement in channel management and message routing. Better segregation and identification of conversations originating from different distribution channels would make it easier for hotel teams to manage enquiries and track performance by source. Additional flexibility in reporting, deeper CRM/PMS integrations, and more customisation options for workflows and automation rules would also enhance the user experience for multi-property hotel groups.
4.5
Excellent
Ease of Use
4.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
4.0/5

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