E-Commerce & Reservation Manager in Indonesia gave Mews 5 stars. Read the full review...

Review of Mews

Products Reviewed

What do you like most?

MEWS has been an excellent platform for managing our bookings efficiently across multiple business channels. As a comprehensive property management system, it offers a user-friendly interface for both guests and staff, ensuring smooth and straightforward operations. The reservations and room block features are particularly beneficial, enabling efficient organization and synchronization of room availability across various OTAs, significantly reducing overbookings and manual errors. The tape chart feature provides a clear visual overview of room assignments, streamlining the check-in process and ensuring seamless guest experiences. Additionally, MEWS excels in reporting, offering actionable insights into performance metrics. The POS system integrates perfectly with the platform, allowing for easy ordering, menu management, food cost tracking, and purchasing. This integration, combined with effective table management, creates a robust solution for F&B operations. The channel manager and metasearch connectivity have greatly enhanced our visibility on top platforms like Google and TripAdvisor, driving increased traffic and direct bookings. The availability block feature and the MEWS payment gateway remain standout tools, simplifying operations while elevating the guest experience. MEWS continues to be a reliable and innovative system, empowering us to manage all aspects of our business seamlessly. MEWS is a cutting-edge property management solution that streamlines every aspect of hotel operations by seamlessly integrating reservations management, food and beverage ordering, room block coordination, and detailed reporting. Its robust features provide a centralized platform for tracking guest bookings, managing F&B orders in real-time, optimizing room block allocations for groups and events, and generating actionable reports to drive data-informed decisions. The platform also offers advanced tools like a tape chart for visualizing room assignments, POS integration for efficient ordering, and table management for F&B services. With its intuitive interface, real-time inventory updates, and seamless integration capabilities, MEWS empowers hoteliers to enhance operational efficiency, improve staff productivity, elevate guest experiences, and maintain a competitive edge in the ever-evolving hospitality industry.

What do you dislike or think could be improved?

While MEWS delivers a solid overall experience, there is room for improvement in several areas. Connectivity and navigation between pages can sometimes feel sluggish, which we initially attributed to our internet connection. However, we suspect there may also be occasional issues with the MEWS servers when interacting with our internet provider. The reporting tools, while functional, could benefit from further enhancements. More customizable options for analyzing specific performance metrics across different booking channels would be invaluable. Additionally, faster real-time updates for inventory changes during peak booking periods would significantly improve operational efficiency. Despite these areas for improvement, MEWS remains a reliable and comprehensive property management solution that supports many aspects of modern hospitality.

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Review of Mews

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