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Review of SiteMinder

10
Stable connections and fast support — but revenue tools need work
Assist. Distribution Manager from 500+ room Limited Service & Budget Hotels in Pattaya (Thailand)
Verified
29 days ago
Products Reviewed
Rate Shopping
Channel Managers
Guest Messaging Software
What do you like most?
The connection is pretty good—the system's stable and there are no errors. The support team was fast in fixing things and helped get all the necessary issues cleared right on time.
What do you dislike or think could be improved?
I'd like a feature dynamic revenue plus that's usable in Thailand. I think it would be help us work with OTAs in more varied ways, and give us better accuracy in forecasting and managing revenue.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5
[email protected] . from SiteMinder replied
Hi Distribution Cape Dara Resort Pattaya, Thank you so much for your thoughtful feedback! We're thrilled to hear that our support team was quick and effective in resolving your issues, and it's fantastic that you found our connection stable and reliable. We appreciate your suggestion regarding the dynamic revenue feature, and we’re committed to enhancing our tools to better serve your needs. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D

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