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Review of TrustYou

10
Efficient review monitoring, but sentiment tagging needs work
Supervisor from 200 to 499 room Limited Service & Budget Hotels in Kota Kinabalu (Malaysia)
Verified
1 days ago
Products Reviewed
Reputation Management
What do you like most?
TrustYou helps us monitor guest reviews and feedback efficiently. I particularly appreciate the sentiment analysis feature, which allows us to identify guest concerns, evaluate feedback trends, and improve our hotel’s service quality.
What do you dislike or think could be improved?
The sentiment analysis could be improved to better distinguish genuine service complaints from personal preferences, general observations, and positive comments. This would help hotel teams assess feedback more accurately and avoid unnecessary negative sentiment tagging.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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