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Review of Duve

7
Clearer guest communication — but upselling and routing need work
Front Office & Housekeeping Manager from 200 to 499 room Branded Hotels in Vienna (Austria)
Verified
1 days ago
Products Reviewed
Hotel Guest Apps
Guest Messaging Software
Mobile Ordering & Room Service
What do you like most?
Improve guest communication by providing timely, clear, and personalized information before arrival, during the stay, and after departure to enhance satisfaction and prevent misunderstandings.
What do you dislike or think could be improved?
The upselling system needs improvement. Sometimes, room upgrades are available in Opera but are not visible in DUVE. Additionally, post-check-in upselling options, such as room upgrades, are not displayed, although we sometimes sell upgrades after check-in. Most importantly, we need a direct upselling button in Opera connected to DUVE. As I understand it, this also requires our IT support, but unfortunately, this option is still not available. Company invoice details should ideally be implemented directly in Opera through routing instructions. I noticed that most guest information is transferred automatically via the pre-arrival check-in, but routing instructions do not seem to be transferred. I also believe that the second guest’s information is not transferred automatically. This should be reviewed to improve efficiency and avoid manual work.
3.5
Average
Ease of Use
4.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
3.0/5

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