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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.

Review of Hotel Speaker

10
Centralized review management that keeps responses timely — reporting could be more flexible
Insigth Manager from 500+ room Boutique Hotels in Bavaro (Caribbean)
Verified
3 days ago
Products Reviewed
Reputation Management
What do you like most?
HotelSpeaker has become an essential tool for our Online Reputation Management across Meliá Hotels in America. It allows us to centralize guest reviews from our hotels, organize the response workflow efficiently, and maintain a consistent, timely and brand-aligned communication with our guests. The platform is intuitive, practical and especially valuable when managing multiple properties and destinations. It helps our team stay close to guest feedback, identify trends and ensure that every review receives the attention it deserves. The support team has also been responsive and helpful whenever needed.
What do you dislike or think could be improved?
One area that could be improved is the reporting and dashboard customization. Having more flexible options to build reports by hotel, market, review source and time period would make it even easier for regional teams to identify trends and share insights with stakeholders. Additional automation for alerts and follow-up tasks would also add value when managing a high volume of reviews across multiple properties.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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