Review of SiteMinder

10
Excellent service
GERENTE DE VENTAS from 75-99 room in Puebla (México)
Verified
23 days ago
What do you like most?
I loved Ravi's service. He resolved my issue, and the wait time was short. I highly recommend SiteMinder; their tools are excellent, and their customer service is top-notch.
What do you dislike or think could be improved?
Everything seems fine to me. The only thing I would change is the payment verification process, to avoid application suspension and delays to our operations. That's the only thing I would change, since that was the problem I had with my hosting. Because I didn't verify payments, I was blocked. I received a reservation on my website over the weekend and couldn't verify either the booking or the payment.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
4.0/5
[email protected] . from SiteMinder replied
Hi ITZAYANA ESTEFANIA, Thank you for your feedback! We're thrilled to hear that Ravi's service was exceptional and that you found our tools to be top-notch. We understand your concerns regarding the payment verification process, and we appreciate your insights as they help us improve our services. Please feel free to reach out if there's anything else we can assist with. Warm regards, Zidane D

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