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Review of Canary Technologies

10
Personalized guest messaging — but knowledge base is too limited
Asst. Director of Front Office from 200 to 499 room Boutique Hotels in El Segundo (United States)
Verified
2 days ago
Products Reviewed
Guest Messaging Software
Hotel Chatbots
Call Center Software
What do you like most?
We love the ability to personalize our responses from Canary including the automated prompts and we as a team provide additional insights and context to improve the guest communication. We use Canary to assist the Front Desk with answering calls and to allow a messaging service between the front desk team and our guests.
What do you dislike or think could be improved?
We would like to add additional informational areas about the property and are limited to the structured areas already outlined in the application under Knowledge Base. We would love to implement or add additional context in an area named "Concierge" or "Local Attractions" where we may offer suggestions for nearby stores, restaurants or tourist locations.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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