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Review of TrustYou

10
Efficient review management — but the old report shortcut is missed
Front Office Manager from 200 to 499 room City Center Hotels in Kuala Lumpur (Malaysia)
Verified
1 days ago
Products Reviewed
Reputation Management
What do you like most?
I appreciate how TrustYou CXP helps us monitor response rates, manage guest reviews efficiently, and improve the overall customer experience. The platform is user-friendly, and the customer support team is also very efficient and helpful, especially Windiya and Deon, who recently provided excellent assistance.
What do you dislike or think could be improved?
One improvement would be to bring back the previous homepage shortcut column, which allowed users to access reports and view numbers immediately with just one click. In the current version, we need to navigate to the "Reports" section and generate the report manually. Having this shortcut feature again would make the platform more convenient, efficient, and user-friendly. Other than that, I am satisfied with the overall product experience.
5.0
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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