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Review of TrustYou

9
Varied responses that fit the rating — but need more empathy
Director of Quality from 200 to 499 room Luxury Hotels in Hong Kong (China)
Verified
1 days ago
Products Reviewed
Reputation Management
Hotel CRM & Email Marketing
What do you like most?
Response is pertaining to the situation mentioned by the guests based on the overall rating. Words and descriptors do change when responses are handled continuously to provide a variety of responses.
What do you dislike or think could be improved?
Response to include comments mentioned for the Problem Encountered so that hotel can address the concern and demonstrate empathy. Often time, these comments given by guests are genuine and responding to them win us trust and support from the guests.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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