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Review of Planet

2
Since Protel changed its name to "we are planet", things have gotten progressively worse.
Wirtschaftsleitung from 25-49 room Limited Service & Budget Hotels in Potsdam (Germany)
Verified
4 days ago
Products Reviewed
Payments Processing Software
Hotel Management Software
What do you like most?
The surface of the room plan. Ms. Denise Kareth provided us with excellent support regarding our last ticket and really went the extra mile.
What do you dislike or think could be improved?
Too complicated, too many clicks, and the interface isn't very intuitive. Unfortunately, we have to describe the support as abysmal: we reported the issue of the room plan color not changing with a click back in April 2026. Now, in July, Ms. Kareth has finally addressed the problem successfully. In the meantime, we've been repeatedly asked to provide feedback on the ticket via automated messages, feedback which hasn't even been processed yet. As a customer, this makes you feel anything but valued. And as a German customer, you don't want to be addressed in English.
1.0
Terrible
Ease of Use
3.0/5
Customer Support
1.0/5
ROI
2.0/5
Implementation
2.0/5

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