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Review of SiteMinder

7
Easy revenue tools — but reporting feels stuck in the past
Revenue Manager from 75-99 room Boutique Hotels in Pátzcuaro (Mexico)
Verified
5 days ago
Products Reviewed
Rate Shopping
Channel Managers
Booking Engine
What do you like most?
Connection Channel, making revenue is very easy derived from the fact that the rate loading tool is very easy to use, Channel Plus is an incredible tool, the PMS is also a very good option, it is easy and intuitive.
What do you dislike or think could be improved?
Lack of real financial and accounting reports One of the biggest headaches for administrators using Little Hotelier is financial consolidation. Lack of breakdown of income: It does not offer a clear and automated separation between income from lodging, taxes, cleaning fees, or additional services. Old-fashioned cash closing and overnight auditing: Generating a report of actual income vs. collected by payment method (cash, terminal, digital gateway) requires extensive manual work in external spreadsheets. 2. Inability to measure performance by channel (OTA vs. Direct) Although Little Hotelier belongs to SiteMinder (a global leader in distribution), the analytics module does not reflect the power of its parent company. No production analysis by channel: Analyzing the ADR (Average Daily Rate) or RevPAR (Revenue per Available Room) broken down by channel (Booking.com, Expedia, Direct Engine) is a cumbersome process or directly inaccessible without exporting raw data. Difficulty in calculating acquisition cost: Not contrasting net commissions with reservation volume by channel in a unified report makes measuring the actual profitability of each platform extremely complex. 3. Lack of advanced Revenue Management metrics For a hotelier seeking to optimize rates based on occupancy and seasonality, the platform offers very few predictive or historical analysis tools. Interannual comparisons (Pace Reports): Does not allow for agile comparison of the current reservation pace against the same period last year. Rigid filters and segmentation: The few available reports lack dynamic filters by room type, guest nationality, length of stay, or booking window. 4. Rigidity in data export and zero customization The platform's pre-designed reports are static. There is no option to create customized dashboards or save report templates according to the property's specific needs. The only alternative is to export basic CSV files with disorganized formats that require pre-cleaning in Excel before analysis.
3.5
Average
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
3.0/5
Implementation
4.0/5

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