Review of hotelkit

5
Convenient on the go — but mobile and support need work
Maintenance Manager from 200 to 499 room Branded Hotels in Amsterdam (Netherlands)
Verified
1 days ago
What do you like most?
What I like most is the possibility of accessing it from my phone, which makes it convenient to use while on the move. However, the mobile app is not fully optimized for phone devices, especially when it comes to filtering and navigating through information efficiently.
What do you dislike or think could be improved?
Customer and IT support could be improved overall. While the platform is useful for day-to-day operations, some features, such as reporting and data exports, are not always reliable or efficient. When issues arise, resolution times can be lengthy, which can complicate daily workflows and reduce operational efficiency.
2.5
Poor
Ease of Use
4.0/5
Customer Support
2.0/5
ROI
3.0/5
Implementation
3.0/5

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