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Review of Mews

9
Intuitive reception workflows — but task notifications need work
Receptionist from 25-49 room Boutique Hotels in Danderyd (Sweden)
Verified
2 days ago
Products Reviewed
Property Management Systems
Revenue Management Systems
Hotel POS Systems
What do you like most?
What I like most about Mews is that it allows you to manage many different aspects of hotel operations in a relatively simple and efficient way. The system is generally intuitive and makes daily reception tasks, such as managing reservations, checking guests in and out, and accessing guest information, straightforward. Overall, it is a practical and flexible system that makes working at reception easier.
What do you dislike or think could be improved?
One improvement I would appreciate is a simpler process for changing the guest assigned to an existing reservation, particularly when someone other than the original booking guest will be staying in the room. Another area is task notifications. I frequently find myself having to refresh the page manually for new tasks to appear. It would be helpful to receive notifications immediately when a task is assigned, along with an option to acknowledge that the task has been seen, without necessarily marking it as completed. These improvements would make daily operations more efficient and improve communication between staff members.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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