Sorry, this functionality is only available for verified hoteliers

The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.

Review of Traversing.ai

10
Guest Communication Management
Senior Director of Hotel Partnerships from 1 to 4 room Casinos in Atlantic City (United States)
Verified
1 months ago
Products Reviewed
Guest Messaging Software
Reputation Management
Upselling Software
What do you like most?
We are thrilled by the positive impact this guest communication tool has brought to our operations. By proactively connecting with a segment of guests we weren’t consistently reaching before, we’ve unlocked measurable improvements across both guest satisfaction and revenue performance. Engaging in dialogue earlier in the journey has allowed us to set clear expectations, personalize experiences, and build stronger relationships before guests even arrive. This early touchpoint has proven invaluable in creating a sense of anticipation and trust, ensuring guests feel cared for from the very start of their stay. The added interactions have translated directly into higher satisfaction ratings, reflecting the value guests place on feeling heard, supported, and prioritized. Guests consistently highlight how these conversations make them feel more confident and excited about their upcoming visit. At the same time, these conversations have created natural opportunities to extend premium upsells resulting in incremental revenue growth without compromising authenticity or guest comfort. Beyond the numbers, this initiative has strengthened our brand promise. Guests feel more valued and prepared, while our teams benefit from smoother arrivals, clearer expectations, and stronger alignment with guest needs. This program has proven to be a true win-win: guests enjoy a more personalized journey, and the business benefits from measurable improvements in both service metrics and revenue growth. It’s a clear example of how thoughtful engagement can elevate performance across the board, setting a new standard for hospitality excellence.
What do you dislike or think could be improved?
Having an extranet platform that would provide access for hotels to gain immediate insights to property reporting would be a significant enhancement.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

Get Your Free AI Analyst Report

Custom recommendations tailored to your property

Ghostel icon
Trusted by
footer image 1 footer image 2 footer image 3 footer image 4 footer image 5 footer image 6 footer image 7

Let´s lookup your hotel information