Review of MARA Solutions

8
Efficient review management with helpful support — manual reclassification would save time
executive secretary from 200 to 499 room Branded Hotels in Dubai (United Arab Emirates)
Verified
1 days ago
Products Reviewed
What do you like most?
MARA Solutions helps us manage guest reviews efficiently across different online platforms. Its features make it easier to monitor feedback, respond to reviews, and identify areas for improvement. The support is helpful, and the platform allows us to maintain a consistent online presence, improve response rates, and enhance the overall guest experience.
What do you dislike or think could be improved?
It would be helpful to have the option to manually reclassify reviews from negative to positive directly in the platform when they have been incorrectly flagged due to mixed feedback or a misunderstanding. This would save time and eliminate the need to send an email each time a review needs to be reclassified.
4.0
Very Good
Ease of Use
4.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
4.0/5

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