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The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.

Review of Medallia

10
Survey guests and catch bad reviews before they hit the web
Front Office Supervisor from 200 to 499 room Branded Hotels in Oakland (United States)
Verified
9 years ago
Products Reviewed
Guest Survey Software
What do you like most?
It’s a good program that allows guests to survey their stay prior to going to Trip Advisor or another review site. Because of this, it allows you to solve whatever problem the guest experienced before they make it known to the public.
What do you dislike or think could be improved?
Some of the templates are antiquated and could use an update. Also, although it keeps track of guest satisfaction, it is very difficult to discern how it comes to those numbers and can sometimes feel like a black box.
5.0
Excellent
Ease of Use
4.0/5
Customer Support
4.0/5
ROI
0.0/5
Implementation
5.0/5

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