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Review of HiJiffy

10
A reliable hotel chatbot with strong guest messaging support
Head of Technology Strategy and Services from 500+ room Branded Hotels in Abu Dhabi (United Arab Emirates)
Verified
6 months ago
Products Reviewed
Guest Messaging Software
Hotel Chatbots
What do you like most?
You get a product built for hospitality from day one. The chatbot understands hotel language and guest intent and works well across the guest journey with our focus on pre stay. Integrations run smoothly with PMS, CRM, and booking systems. The platform stays flexible when processes change and adapts fast during rollouts or brand updates. The tech team works closely with you and provides clear and practical support. Updates arrive regularly and reflect real hotel use cases.
What do you dislike or think could be improved?
The chatbot would feel stronger with a more natural and human conversation style, closer to a ChatGPT level experience guests now expect. Smoother replies and better understanding across longer conversations would improve the experience. The foundation is already in place, and continuous learning from real guest conversations will help interactions feel more human over time. A low code platform for businesses to automate workflows and trigger agentic actions would add strong value to the platform.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
4.0/5
Implementation
4.0/5

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