Sorry, this functionality is only available for verified hoteliers

The project dashboard is a free tool that is only available to verified hoteliers to make adopting new technology easier by streamlining their research and simplifying their communication workflow.

Review of Oaky by Plusgrade

7
Oaky Connectivity and Customer Care Concerns Affecting Hotel Revenue
Revenue Management Corporate Director from 500+ room Boutique Hotels in Cancun (Mexico)
Verified
5 months ago
Products Reviewed
Upselling Software
What do you like most?
Oaky offers a user-friendly interface that is easy to navigate and intuitive for hotel users. The platform allows teams to quickly understand workflows and execute actions with minimal training
What do you dislike or think could be improved?
Oaky is currently experiencing significant issues with its two-way connectivity with Opera, resulting in recurring system failures. These connectivity problems are directly impacting operations, as several hotels are unable to sell or fully leverage the platform due to synchronization errors and unstable integrations. In addition to the technical challenges, the level of support provided by Customer Care has been insufficient, with delayed responses and limited resolution effectiveness. This lack of timely and proactive support further exacerbates the operational impact on the hotels and negatively affects revenue opportunities. Given the critical role of system connectivity and reliable support, these issues represent a material risk to commercial performance and require urgent attention and corrective action.
3.5
Average
Ease of Use
5.0/5
Customer Support
1.0/5
ROI
1.0/5
Implementation
5.0/5

Get personalized product recommendations

Product recommendations advisor

Ghostel icon

Let´s lookup your hotel information