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Review of Canary Technologies

10
Easy guest messaging and upsells — with integration and setup hiccups
Hotel Manager from 75-99 room Bed & Breakfast & Inns in Keswick (United States)
Verified
4 days ago
Products Reviewed
Hotel Keyless Entry Systems
Upselling Software
Guest Messaging Software
What do you like most?
The text messaging system is straightforward and user-friendly, making it easy for our team to adopt and use every day. The upselling tool has also given us a valuable way to add new sources of revenue. Since introducing the pre-arrival chat, we have seen a meaningful increase in guest interactions. These conversations help our team prepare for each guest's arrival and deliver an experience that exceeds expectations. The ability to broadcast messages to multiple guests, whether about an upcoming event or something happening in the moment, has been an important addition. It supports guest safety and enhances the stay for our in-house guests as we continue to introduce new activations. Together, these tools have strengthened communication across our property, helped our associates work more efficiently, and given our guests more convenient ways to reach us before and during their stay.
What do you dislike or think could be improved?
While we have been pleased with the platform overall, some of the integrations could be improved, and we understand that several of these areas are already being addressed. We look forward to those enhancements, as stronger integrations would make the system even more valuable to our team and to our guests. Our most notable challenge was the activation of the mobile key. Because multiple parties were involved in the process, coordination was more difficult than it needed to be. We believe this could be handled far more smoothly if the setup were organized from the very beginning, with clearly defined responsibilities, a shared timeline, and a single point of contact guiding everyone involved. A more structured kickoff would help properties avoid delays and allow the team to focus on the guest experience rather than on logistics. We also encountered an issue when we activated the pre-arrival option. The text was sent to all reservations, including group PM accounts, which thoroughly confused some of our group contacts, who were not expecting a message intended for individual guests. The ability to exclude group accounts from the initial send, or to review the recipient list before activation, would help prevent this kind of confusion. We share this feedback constructively and appreciate the opportunity to help make the platform even better.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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