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Review of Actabl

9
Easy to use forecasting and reporting — setup still needs work
Controller from 500+ room Bed & Breakfast & Inns in Bloomington (United States)
Verified
3 days ago
Products Reviewed
Business Intelligence
Scheduling & Workforce Management
Hotel Accounting Software
What do you like most?
I really love how user-friendly the system is, especially when it comes to making changes to forecasts and budgets. The process is straightforward and efficient, which makes it easy to adjust numbers as needed without spending unnecessary time navigating through the system. It is also very easy to teach others how to use, which is a huge benefit when training new team members or helping managers become more involved in the budgeting and forecasting process. The reporting capabilities are another major strength. The reports are easy to access, provide valuable information, and update in real time. Having access to current data makes it much easier to monitor performance, identify trends, and make informed decisions quickly. It also helps ensure everyone is working with the most up-to-date information. Labor management through Hotel Effectiveness (HE) has also been extremely helpful. I especially appreciate having all of our schedules organized in one central, easy-to-find location. This makes it much easier to review staffing, monitor labor, and stay organized across departments. Overall, the system has helped streamline several of our daily processes, improve efficiency, and make financial and labor management much more manageable.
What do you dislike or think could be improved?
One area where I would like to see improvement is the ability to create and manage multiple drivers within ProfitSword (PS) without having to submit support tickets. Having more flexibility and control over driver setup would make the budgeting and forecasting process much more efficient. There are times when multiple drivers are needed for a single account to accurately forecast expenses or reflect operational changes. Being able to make these adjustments independently would save time, reduce the need to involve support, and allow us to respond more quickly as business needs change. I would love to see more self-service functionality that gives users greater control over how accounts are forecasted. Hotel Effectiveness (HE) is another area where I see opportunities for improvement. While the system offers valuable labor management tools, it can feel clunky and is not always as intuitive or user-friendly as it could be. Getting the system set up and functioning in a way that works well for the property can require a significant amount of time, effort, and ongoing adjustments. Some processes seem more complicated than necessary, particularly when trying to make changes or customize the system to meet operational needs. I think there is a lot of potential within HE, but simplifying the user experience, making navigation more intuitive, and reducing the amount of manual setup and maintenance required would make a significant difference. Ideally, managers should be able to use the system effectively without needing extensive training or spending considerable time troubleshooting and adjusting settings. Overall, both platforms provide valuable tools, but giving users more flexibility, improving ease of use, and reducing the need for additional support would make them even more effective for day-to-day hotel operations.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
5.0/5
Implementation
5.0/5

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