Review of HiJiffy

8
Intuitive and most times time saving tool.
Receptionist from 5 to 9 room Branded Hotels in Valencia (Spain)
Verified
2 days ago
What do you like most?
* Most to-be-clients questions are about basic things that the bot can handle. Saving us a huge deal of time.* From what I can tell, it's pretty intuitive for the client to navigate and get to the point through the chabot.* Easy interface that allows for quick access to old conversations, stats, or information of any kind.
What do you dislike or think could be improved?
* Visually is not the most appealing web I've ever seen. It looks simple, which is great and helps, but perhaps too simple and life-less. Is not that important, but it could be improved for sure.* I think it would be very important to be able to have every receptionist of the Hotel to add their own picture and have their own profile, in fact. This helps track down who spoke with who, (specially useful if something went wrong and we need to see who's reponsible) and it also gives the client a more personal view of who are they talking to, resulting in a more friendly and close conversation which certainly improves the client's experience overall.
4.0
Very Good
Ease of Use
4.0/5
Customer Support
4.0/5
ROI
4.0/5
Implementation
4.0/5

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