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Review of Triptease

10
The Equalizer for Private Hotels against Big Brands and OTAs
Revenue Manager from 200 to 499 room City Center Hotels in Ettlingen (Germany)
Verified
30 days ago
Products Reviewed
Direct Booking Tools
What do you like most?
For an independent 5-star superior property like Hotel Erbprinz, the challenge isn't just hospitality—it's maintaining distribution independence. Triptease has proven to be the definitive answer for reclaiming control over the direct booking channel. The platform provides the 'technological firepower' needed to compete with the massive marketing budgets of global brands and the market dominance of OTAs. By utilizing highly personalized On-Site Messages and smart Retargeting, we can deliver a level of digital hospitality that matches our physical excellence. This digital precision ensures our brand voice is heard at every point of contact, from highlighting our Michelin-starred cuisine to showcasing our exclusive SPA. By automating these touchpoints with relevance, the tool preserves the essence of genuine hospitality while driving performance. What truly sets Triptease apart, however, is the people. We don't just have a software provider; we have partners who deeply understand the specific needs and nuances of the luxury hotel industry. They speak our language and understand that in a house like the Erbprinz, every detail matters. This industry expertise is rare in the tech world and makes them an invaluable ally in our fight to reclaim independence from high-commission platforms. In summary: Triptease is the perfect investment for any hotelier looking to combine traditional excellence with cutting-edge, human-centric technology to level the playing field against OTAs.
What do you dislike or think could be improved?
While the current Retargeting results are impressive, the platform’s limitation to a single campaign prevents us from fully addressing our diverse guest segments, such as Gourmet, Wellness, and Corporate. To truly match our 5-star standards of personalization, we look forward to seeing more segmentation and dynamic creative options in the future. Unlocking these capabilities would allow independent luxury hotels to compete even more effectively with the sophisticated targeting of big global brands.
5.0
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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