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Review of Triptease

9
The Guest Conversion Engine: Elevating Our Direct Booking Strategy
Group Assistant Director of Digital Marketing & eCommerce from 500+ room Bed & Breakfast & Inns in Hong Kong (China)
Verified
3 months ago
Products Reviewed
Direct Booking Tools
Hotel Metasearch Management Software
What do you like most?
The marketing tools and "Messages" feature allow us to create a very reactive, helpful website experience that directly guides guests toward booking. The builder is incredibly easy to use, letting our team launch custom promotions and exit-intent messages in minutes without needing any technical support. It has successfully helped us capture more direct bookings and build stronger relationships with our guests from their very first visit.
What do you dislike or think could be improved?
I would strongly recommend that Triptease adds a TikTok Ads management service or a direct integration for short-form video tracking. Since more of our guest discovery is starting on social media, managing that spend in a separate silo from our direct booking data feels like a missed opportunity. Having a way to sync our video creative and bidding into the Triptease dashboard would save us a lot of time and provide a much clearer picture of the full guest journey.
4.5
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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