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Review of TrustYou

6
Immediate guest feedback updates — but NPS scores lag behind
Duty Manager from 25-49 room Resorts in Naukuchiatal (India)
Verified
7 days ago
Products Reviewed
Hotel Chatbots
What do you like most?
Whenever a guest submits feedback, it is reflected immediately, which is a positive aspect of the system. Keep this up.
What do you dislike or think could be improved?
Whenever we receive new feedback through NPS, the score is not updated immediately and often takes several hours to reflect in the calculations. This is an area that could be improved for more real-time tracking and monitoring.
3.0
Average
Ease of Use
3.0/5
Customer Support
3.0/5
ROI
3.0/5
Implementation
3.0/5

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