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Review of Akia

1
Severe Limitations and Miscommunications - Be careful of original contract no 30 day cancellation
Director of Operations from 10 to 24 room Bed & Breakfast & Inns in New York City (United States)
Verified
4 months ago
Products Reviewed
Guest Messaging Software
Hotel Chatbots
Contactless Check-in
What do you like most?
They do not take commissions on tips designated for hotel staff, however they do take commissions on any upsells that you want to sell through them.
What do you dislike or think could be improved?
The guest communication is very slow and limited. Airbnb messages often take several minutes to upload to Akia and they also don't integrate with booking.com or expedia guest messaging. Setting up WhatsApp is very complicated, and I've had to ask the company multiple times for help. The texting is very limited with a low character count, and there's no option to send two messages at a time. The smart review feature is limited, not allowing us to submit all the links for our reviews. We can't upload addresses to our customer profile, and there's no way to create our own variables and messages in mini apps. The links look sketchy, like they're coming from some sort of scam. Tasks and emails do not integrate with our property management system or main hotel email, making them look shady. The website chatbot is dull and doesn't let guests know they can talk to a live front desk worker. IDs can't be uploaded without extra costs. Many features require paying more for access, and touchpoints are very limited in customization. Ending our relationship with Akia was problematic; we were forced to stay in for an entire YEAR, and there were issues with contract end date communications that felt misleading. Overall, the experience with Akia hasn't been great, with many limitations and complications making it difficult to manage guest communications effectively. Legal Disclaimer: This review reflects my personal opinion and personal experience with the software as of the date written. All statements are subjective assessments and are not intended as statements of fact. I am not affiliated with, sponsored by, or compensated by the company. This review is provided for informational purposes only, and others may have different experiences.
0.5
Terrible
Ease of Use
1.0/5
Customer Support
1.0/5
ROI
1.0/5
Implementation
1.0/5

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