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Review of roommaster

7
Dependable
Front Desk/ Evening Management from 100 to 199 room Branded Hotels in New Bern (United States)
Verified
5 months ago
Products Reviewed
Hotel Management Software
Booking Engine
Payments Processing Software
What do you like most?
Quick resolutions with system errors or technical issues. Potential 24-hour room master support in the event of system outages. Any payment issues room master support resolves themselves, relieving the stress off the hotel.
What do you dislike or think could be improved?
Continuous bug fixes and upgrades. Once the system is back available upon completion of updates the system tends to have issues after. Program updates can sometimes lose important information.
3.5
Average
Ease of Use
3.0/5
Customer Support
3.0/5
ROI
3.0/5
Implementation
3.0/5
Riya g. from roommaster replied
Hi Danielle, Thank you for taking the time to share your review. We're glad to hear that our team has been able to resolve system or payment issues quickly when they arise. roommaster is now a modern, AI-powered, cloud-native PMS, and we continue evolving the system to deliver a more reliable and seamless experience for hotel teams. Thank you again for sharing your experience with roommaster.

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