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Review of MARA Solutions

10
Fast, intuitive review management — but replies can feel too scripted
Front Office Manager from 75-99 room Boutique Hotels in Berlin (Germany)
Verified
3 days ago
Products Reviewed
Reputation Management
What do you like most?
It is very hard to pick just one aspect :) You can see everything at one look, you have all the different feedback pages on one page and therefore I don't have to log in on different pages or booking engines, Super easy to use, helps so much concerning time management, very intuitive use, makes everything easier and faster- AI learns more and more the answering style, helps especially if words are missing with an unfair commentary it helps me to stay friendly at all times and helps when I wouldn't know how to express in a nonbiased manner, MARA knows all languages so the answers seem to be more personal which is always a plus for feedback and guest services, it only needs seconds to be published, super easy and quick to make changes to the drafts, practical use. I love that it is connected to Mews so guest comments are automatically in the profile and so helpful for future reservation and therefore helps to offer better service at the hotel. It is also connected to flexkeeping so housekeeping and maintenance get a ticket of there is something to check or to fix. The summaries for the week so I can see all positive and negative comments at once. The smartsnippets are a big plus as well just like the ideas for new smart snippets- it helps so much and is so fast it helps me that I have to think less and gives me more time for everything else :)
What do you dislike or think could be improved?
The AI answer is sometimes "too nice and to exact word by word"- it answers the comment word by word as a person you would not to that at all times - a person would summarize a little more and not mention every aspect word by word. I think if I would read that answers in the same manner word by word on Google or booking for example I would recognize it as not being done personally. I would miss the unique answer. Sometimes it bugs but that is to be expected. All of a sudden my smart snippets are gone :( I wrote the support so I have them back soon.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
4.0/5
ROI
5.0/5
Implementation
4.0/5

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