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Review of Mews

9
Centralized guest journey thanks to Mews
Operations Manager from 200 to 499 room Bed & Breakfast & Inns in Berlin (Germany)
Verified
3 days ago
Products Reviewed
Property Management Systems
Hotel POS Systems
What do you like most?
Mews was the crucial catalyst for us to merge our reception and reservations departments. We were able to eliminate our back office and have since handled the entire guest journey, from booking request to check-out and invoicing, through our front office.
What do you dislike or think could be improved?
Sometimes high fees apply to certain payment methods. Group management could be further developed in the direction of CRM, with separate group profiles to which individual guest profiles can be assigned. The automatic optimization of room allocation could be made more intelligent with regard to guest preferences, room status, and group bookings. "Rory" could be more precise when answering more complex questions, as it often simply refers to existing Mews articles.
4.5
Excellent
Ease of Use
4.0/5
Customer Support
5.0/5
ROI
3.0/5
Implementation
4.0/5

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