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Review of GuestRevu

10
Seamless support with clear answers — but surveys need to go further
Deputy General Manager from 500+ room City Center Hotels in Sandton (South Africa)
Verified
7 days ago
Products Reviewed
Reputation Management
What do you like most?
Working with Norma Jeffery is always a seamless experience. She is consistently willing to assist, delivers an excellent turnaround time, and provides clear, to-the-point explanations whenever we need help. Outstanding support!
What do you dislike or think could be improved?
Expand from feedback surveys into a real-time concierge chat hub where hoteliers can resolve guest complaints before check-out. expanding native, two-way survey distribution via WhatsApp and SMS can dramatically increase response rates, especially for in-stay queries.
5.0
Excellent
Ease of Use
5.0/5
Customer Support
5.0/5
ROI
5.0/5
Implementation
5.0/5

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